TGM Year Care & Warranty Package

Yes, this is 100% genuine. At TGM Watch are made from commercial Seiko movements manufactured by TMI factory, completely imported. Then, we meticulously refine them with custom parts such as straps and hands, cases, glasses, inserts, with alternative materials of better quality than the default seiko version, the parts that are easily recognizable by the naked eye are the Glass and Insert

Yes, it comes with a warranty. The duration and conditions may vary depending on the model and brand.

Our watches feature automatic (self-winding) movements, offering both precision and convenience without the need for a battery.

Thank you for your interest in our timepieces.We would like to let you know that your watch is water-resistant up to 10ATM - 20ATM, which makes it suitable for swimming and everyday use around water. However, to ensure the longevity and performance of your watch, we kindly recommend that it not be worn while diving or during high-pressure water activities.

Thank you for your interest in our watches. We would like to kindly inform you that all of our timepieces feature a 42mm case size. This size has been thoughtfully chosen to offer a perfect balance of presence and comfort on the wrist.

Thank you for your order.Please kindly note that our watches are automatic mechanical watches. When you first receive the watch, we recommend manually winding it to get it started.Here’s how to wind your watch:1. Hold the crown (the small knob on the side of the watch).2. Turn the crown clockwise (away from you) about 20–30 times.3. After winding, wear the watch daily to keep it running through your wrist movement.- If the watch stops after a period of not wearing, simply repeat the winding process.- Should you have any questions or need further assistance, feel free to reach out.- We’re happy to help!

Yes, the watch comes with the original box and warranty/authentication papers.

Yes, we offer international shipping. Please provide your address so we can check the shipping cost and estimated delivery time.

Thank you for your interest in our products.The delivery time will depend on the shipping method you choose. Currently, we offer two shipping options:- Standard Line Shipping: Delivery usually takes around 10–15 business days, depending on the destination country and customs clearance process.- Express Shipping: This option typically takes 2–4 business days for delivery.We always strive to provide you with the best possible experience and would be happy to assist you in choosing the most suitable shipping method.

Yes, At TGM WATCHES we know for a fact that you will be thrilled with your new TGM WATCHES. In the rare event that you are unsatisfied with your watch or if there were any shipping damages you can get a refund within 14 days after receiving your watch, we will cover the shipping costs if the problem is caused by us. If not, You will need to pay for the shipping costs yourself and we will charge $30 - for the shipping costs we paid to ship the watch to you. Just send us an email and we will respond to your inquiry within 24 hours.

We’re truly sorry for the inconvenience this may have caused. Could you kindly check if the crown (adjustment knob) has been fully pushed in? Sometimes the movement might pause if it’s not completely secured.If the issue persists, please send us a short video showing the condition of the watch. We’ll be happy to assist you further or arrange a replacement if necessary.Thank you for your understanding and support.

We believe this is unlikely, as our packaging department carefully checks every order multiple times before shipping. However, if there is any issue, please don't hesitate to contact us — TGM Watch will gladly send you the correct item you ordered, completely free of charge.

You will not have to pay any consumption tax. However, if you are still notified of customs tax, please notify us, TGM will resolve it for you.

If you notice a mistake with your order after receiving an order confirmation email, please email to info@tgmwatch.com . If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP,MXN,AUD,NZD,PHP,SGD,INR

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method.If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

We accept PayPal Express, PayPal Credit, and all major credit cards.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

We take security very seriously and do not process any of your payment information ourselves. All payment related matters on TGM WATCH are handled by PayPal and credit card company.